Insights & news
More and more organizations are realising the key role that data analysis plays in maintaining a competitive edge and meeting their strategic goals. But as the volume of data grows, the pressure on budgets increases, and the need for real-time analysis to allow data-driven decision making becomes ever more crucial, on premise data management solutions struggle to cope.
Optimizing the customer experience with better resource allocation is often a critical objective for businesses or governmental agencies. The following case study concerns the Emergency Services Contact Center of a large European metropolitan city. Their objective was to accurately predict the volume of inbound calls to be able to improve agent rostering and ensure optimal response times for callers in serious need of assistance.
More than a year has passed since the first actionable 4.3 versions were launched, which provided massive visual enhancements, a simplified WebI interface, a harmonized look and feel, and increased integration with SAP Analytics Cloud.
On December 1, 2021, the SAP Quality Awards 2021 took place in Madrid, Spain. This Awards Ceremony recognizes the best projects based on SAP technology throughout the year. We are excited to announce that our client - Hochland Española - was awarded as a Top 5 Winner in the Digital Pioneer Category.
Hochland Española, is one of the subsidiaries of the Hochland Group, a German company founded in 1927. With more than 5,000 employees, Hochland Group is one of the largest cheese producers in Europe, with a presence in Spain, Germany, France, Romania, Russia, Poland, while international subsidiaries include the United States and Australia.
