Insights & news
Optimizing the customer experience with better resource allocation is often a critical objective for businesses or governmental agencies. The following case study concerns the Emergency Services Contact Center of a large European metropolitan city. Their objective was to accurately predict the volume of inbound calls to be able to improve agent rostering and ensure optimal response times for callers in serious need of assistance.
This case study demonstrates once again the flexible service offered by Clariba and, in particular, our innovation department. Our deployment of cutting-edge technology alongside imaginative and disruptive thinking allows us to provide sophisticated solutions to the most complex business needs, while still maintaining tight delivery timescales and control of budgets.
As enterprises still struggle to successfully rollout native mobile applications as outlined by a recent Gartner Survey, large enterprise software vendors like IBM, SAP and others are moving to facilitate better native mobile application development by releasing enterprise software development kits (SDKs) of their own.
