The Community Development Authority (CDA) was founded by a decree of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai in July 2008. CDA is responsible for setting up and developing a framework for social development, and aims to achieve the goals outlined in the Dubai Strategic Plans.

CDA oversees social sector outcomes and delivers social services to establish an integrated management system for social service development in the emirate. This involves crafting, implementing, and overseeing strategic plans, as well as suggesting legislation to enhance social development outcomes.

Objectives

CDA's capabilities have been strengthened with Clariba SEIDOR's recent upgrade to its Corporater Strategy & Performance Management Solution. This improvement enhances strategic performance management practices, facilitating informed decision-making and alignment with overarching objectives to boost productivity and competitiveness.

Key improvements include:

• Empowered executives drive business growth and competitiveness by swiftly assessing performance and making informed decisions using a user-friendly interface.

• Streamlined reporting for enhanced accuracy, saving time and resources for higher-value activities like analysis and strategy implementation.

• Enhanced utility and effectiveness across CDA's operations. This leads to optimized workflows, reduced inefficiencies, and ultimately, improved bottom-line results.

• Strategic alignment and visibility by aligning operational activities with strategies, promoting clear understanding of organizational goals at all levels.

• Utilizing real-time performance datafor informed decision-making enables data-driven decision-making, identifying trends, opportunities, and potential risks for continuous improvement.

Approach

With the support of project managers from both teams, Clariba SEIDOR closely collaborated with CDA's strategy team, utilizing a structured yet agile approach to maintain continuous engagement across all business members.

Critical Success Factors

• Transparency and trust: Maintain continuous open dialogue between the project team and the business.

• Flexibility: Adapt to changing business requirements throughout the project following a structured change management methodology.

• Communication: Facilitate effective, fluid, two-way communication among all parties to ensure rapid decision-making.

• Obtain knowledge: Acquire insights to customize support for diverse business needs.

The Result:

Strategic Excellence Unleashed: Advancing CDA's Performance

Through the modernization of CDA's Corporater Business Management Platform (BMP), Clariba SEIDOR enhanced efficiency and effectiveness.  The transformation brought significant enhancements across various areas, boosting competitiveness and elevating productivity, profitability, and strategic alignment to new heights.

• Enhanced Functionality: Elevated CDA's Corporater system for improved efficiency and operational excellence, boosting business value.

• Automated Processes: Implemented automation for enhanced user efficiency and data accuracy.

• Improved Accountability: Fostered accountability and boosted productivity by delegating KPI data responsibility and provisioning monitoring dashboards.

• Fostered Ownership Culture: Distributed responsibilities to empower users, aligning actions with goals for strategic success.

• Improved Strategy Comprehension: Enhanced understanding of CDA's strategy through an immersive platform, facilitating better decision-making alignment.

• Performance Monitoring for Insightful Decisions: Enabled stakeholders to monitor and analyze performance data, driving proactive strategies and continuous improvement.